Privacy Policy
Mazak Global collects information that helps us respond to manufacturing supply requests, technical questions, maintenance needs and distributor inquiries. This may include your name, company, role, email address, phone number, country, project notes, machine model, drawing references, part descriptions, quantity ranges, delivery requirements and documentation needs. We use this information to understand the request, communicate with you, prepare a response and maintain a record of the program.
Information may be collected through contact forms, email, phone calls, RFQ uploads, meeting notes or follow-up communications. We may also collect basic technical information about website visits, such as browser type, pages viewed and general usage patterns. This technical information helps us maintain the website and improve navigation for B2B buyers.
We use submitted information to evaluate RFQs, coordinate technical review, contact relevant team members, prepare quotations, support order follow-up, manage documentation requirements and improve our supply workflow. When needed for a legitimate business purpose, we may share limited request details with suppliers, distributors, logistics partners, inspection resources or service providers who help evaluate or fulfill the request.
Please identify confidential material before sending it. We take reasonable steps to protect buyer information, but website forms should not be used for export-controlled, classified or highly sensitive files unless appropriate written controls have been agreed. If a request may involve controlled technical data, contact us first so the communication route can be confirmed.
We keep business records as long as reasonably needed for RFQ follow-up, transaction support, compliance, dispute resolution and program continuity. You may request correction or removal of contact details by emailing [email protected]. Some information may be retained when required for legitimate business, legal, accounting or quality-record purposes.
This policy may be updated as our website and supply workflows change. Continued use of the website after an update means the revised policy applies to future interactions.